Effective Date: 22 February 2026
Website: digitalnoid.com
Company: DigitalNoid
1. Overview
This Service Level Agreement (“SLA”) defines the service standards, response times, communication commitments, and responsibilities between DigitalNoid (“Agency”) and the client (“Client”).
This SLA applies to all digital marketing, automation, advertising, SEO, chatbot, and related services provided by DigitalNoid.
By purchasing any service from digitalnoid.com, you agree to the terms outlined in this SLA.
2. Scope of Services
DigitalNoid provides services including but not limited to:
- SEO & Local SEO Optimization
- Google Business Profile Management
- Google Ads Management
- Facebook & Instagram Advertising
- Social Media Management
- Landing Page Optimization (CRO)
- Email Marketing Campaigns
- AI Marketing Automation
- AI Chatbot Development
- Online Reputation Management
- Analytics & Reporting
Service scope depends on the selected plan.
3. Service Availability
3.1 Business Hours
Our standard business hours are:
Monday – Friday
Excluding public holidays
Support outside these hours may be limited.
3.2 Communication Channels
Clients may contact us via:
- contact@digitalnoid.com
- support@digitalnoid.com
- order@digitalnoid.com
- Live Chat on our Website
4. Response Time Commitment
We aim to respond within:
- 24 business hours for general inquiries
- 12–24 business hours for active client support
- 48 business hours for technical or complex issues
Response time refers to acknowledgment, not necessarily full resolution.
5. Reporting & Performance Reviews
Depending on the selected plan, clients receive:
- Monthly performance reports
- Campaign insights
- Lead tracking updates
- Optimization summaries
- Strategy calls (Growth & Ultimate Plans)
Reports are typically delivered once per month unless otherwise specified.
6. Campaign Management & Optimization
Digital marketing requires continuous monitoring and optimization.
We commit to:
- Regular campaign monitoring
- Ad performance optimization
- SEO adjustments within scope
- Strategy refinements
- Creative improvements within plan limits
However, we do not guarantee specific rankings, traffic, leads, or revenue.
7. Service Start Timeline
Service begins after:
- Full payment confirmation
- Onboarding completion
- Required account access is granted
Estimated start time: 2–5 business days after onboarding completion.
8. Client Responsibilities
To maintain service standards, clients must:
- Provide timely access to accounts
- Approve ads and content promptly
- Share required business information
- Maintain compliance with advertising policies
Failure to cooperate may delay performance and reporting timelines.
9. Uptime & Platform Disclaimer
DigitalNoid does not control:
- Google Ads systems
- Social media platforms
- Email platforms
- Hosting providers
- Third-party automation tools
We are not responsible for:
- Platform downtime
- Account suspensions
- Algorithm updates
- Policy changes
Such events are beyond our control.
10. Revisions Policy
We provide unlimited revisions within the scope of the selected plan.
Revisions include:
- Strategy adjustments
- Ad creative refinements
- SEO modifications within scope
Revisions do not include adding new services beyond the purchased plan.
11. Escalation Process
If a client is unsatisfied:
- Contact support@digitalnoid.com
- Provide detailed issue description
- Allow reasonable time for investigation
We aim to resolve concerns professionally and efficiently.
12. Service Credits
Due to the nature of digital services:
- We do not offer monetary refunds.
- In rare operational failures directly caused by DigitalNoid, we may offer service extensions or credits at our discretion.
13. Limitation of Liability
DigitalNoid’s total liability under this SLA shall not exceed the amount paid by the client for the affected billing cycle.
We are not liable for:
- Lost profits
- Revenue loss
- Business interruption
- Indirect damages
14. Modifications to SLA
We reserve the right to update this SLA at any time. Updates will be reflected by revising the Effective Date.
Continued use of our services constitutes acceptance of the updated SLA.
15. Contact Information
For SLA-related inquiries, please contact:
General: contact@digitalnoid.com
Support: support@digitalnoid.com
Orders: order@digitalnoid.com
Live Chat: Available on digitalnoid.com